Smart features your Home Care Software must possess

Providing home care services especially during such testing times of pandemic is no doubt challenging. Managing day-to-day activities and also providing fair care services is no easy feat. To help you manage your operations smoothly, offer the best possible services to clients and also have an edge over competitors in the market, we have outlined some important points that agencies need to know to carry their operations smoothly. So, here’s your guide to the ultimate home care provider software checklist.

• Ensure Compliance: Keeping track of the changing regulations, policies, and requirements of the home care industry is vital. It is a significant to diligently follow the ever-changing scenario for home care agencies. But, as nothing is impossible, an agency can manage its operations by keeping itself compliant by ensuring that the providers get remunerated fairly for the services they offer, maintaining an audit trail of duties performed, total hours served, and alerting providers about the unavailability of any care service provider.
• Combating COVID-19 Pandemic: The situation around the world is getting worse with COVID-19. Keeping in mind the aggravating situation, there is a pressing need for the home care agencies to adhere to the norms set by the government. Also, the agencies must make sure that their care service providers are sticking to the low-cost interventions and taking full precautions while offering the care services. While your care providers are battling the pandemic as frontline warriors, as an agency, you must take care of your staff and clients. Agencies should use a screening tool to identify high-risk caregivers, check onto them if they are fine, and quickly jump into the arena, in case your staff needs immediate help. This is possible if the agency sticks to comprehensive home care provider software.
• Simplifying operations with EVV: Since the government-mandated all states to implement EVV i.e. electronic visit verification for all Medicaid services, adopting EVV, a standalone technology solution to streamline all operations in one platform is another important point to be kept in mind. Besides providing user-friendly options like Telephony, GPS, the EVV solution helps home care providing agencies in tracking time, clock in clock out, changing schedule status immediately as and when required, tracking caregivers, scheduling calendars, managing everything from billing, and payrolls — all in one platform.
• Hassle-free billing, accounting: Another important factor for a home care provider software checklist is implementing systems that automate the whole billing, payroll, and accounting process. Handling numbers and hefty files manually is easier said than done. Manual handling of agency data files is a sheer wastage of time and produces errors. With an automated tool in the home care provider software, agencies can simplify the billing, payroll process, coordinate payments in a better manner and manage split billing, calculate payroll hours accurately, integrate with the quick books, and easy revision of invoices.
• Effective human resource management: Managing human resources is often tiresome when it comes to handling clients as well as caregiver’s files manually. An integrated HR solution is another important point to be kept in mind. With this, agencies can stay up-to-date with their staff and caregivers, upload caregiver licenses and update expiration dates, record pay rates for different shifts, calculate pay rates easily, facilitates quick hiring as the details of the caregiver applicants are auto-saved in the home care provider software.
• Comprehensive Reporting: The home care agencies with the help of a smart automated home care provider software can do comprehensive reporting i.e. can report for every aspect of your home care business, schedule and EVV reports that can help agencies in monitoring performances, monitor client schedules, and update shifts as per the requirement, and manage accounting reports.

A dedicated home care provider software portal should also help clients as well as their family members to quickly view information as and when required, provide valuable and accurate feedback for the care services provided by the caregiver.